Summary

• Introduction
• Getting the most out of your Survey Settings
  • Rotating Faces and Branding
  • Email Templates
• Conclusion

• Introduction
• Getting the most out of your Survey Settings
  • Rotating Faces and Branding
  • Email Templates
• Conclusion

Introduction

Implementing effective CSAT tools is essential for understanding customer satisfaction. In this guide, we'll explore key strategies to optimize your survey settings and email templates, ensuring you gather valuable feedback and enhance customer engagement.

Getting the most out of your Survey Settings

Rotating Faces and Branding

• Rotating Faces: Use the various faces provided by Crewhu and change them periodically. This keeps the surveys fresh and catches more attention, which can increase conversion rates. Consider updating the faces during holidays or on a monthly or quarterly basis. Click here to check our article on "Enhancing Your Brand and Conversion Rate with Customized CSAT Images".
• Custom Faces and Branding: Customize the faces to reflect your brand better. This personalization can make a significant impact on your engagement rates.

Email Templates

• Simple and Engaging Subject Lines: Keep subject lines straightforward and action-oriented, such as: "Your Ticket [Ticket Number] is Complete – How Did We Do?"
• Avoid including long ticket summaries in the subject line, as it can make the email look cluttered
• High Placement of Faces: Place the faces (rating options) high in the email to avoid requiring customers to scroll down, especially on mobile devices. This increases the likelihood that they will provide feedback.
• Concise Content: The email content should be short and focused on the feedback request. Avoid adding unnecessary details about the ticket, since the recipient is likely already familiar with it.

Simple but Effective Call-to-Actions for Your Email Templates:

• "If your request was resolved, simply click on one of the faces to let us know how we did."
• "Click below to let us know how to best provide stellar services."
• "How did we do?"

Conclusion