Introduction

Customer feedback is a powerful tool for not only improving service, but also boosting employee engagement. 

In this article, we’ll share an example of a customer-facing newsletter that explains how their feedback impacts employee recognition and rewards.

Newsletter Example

Subject: 🤩 Your Feedback Matters – See How It Impacts Our Team!

Dear [Customer's First Name],

We hope this message finds you well! At [Your Company Name], we believe in the power of feedback to improve our services and ensure that your needs are met in the best possible way.

That’s why we use Crewhu to gather your thoughts through the surveys you receive after your tickets are closed. These surveys are more than just a measure of satisfaction – they are a key part of how we recognize and reward our employees!

How does it work?

Your feedback plays a direct role in motivating our team. Here’s how:

• Every time you provide feedback, our employees are recognized for their hard work and dedication.
• Positive feedback leads to rewards, while constructive criticism helps us focus on areas of improvement.
• Top-performing employees are celebrated with badges, public recognition, and sometimes even special rewards – all thanks to you!

Why this matters to you:

When you take a moment to fill out our surveys, you’re not just helping us improve our service – you're also supporting the growth and development of our team.

We deeply appreciate your participation in this process and encourage you to continue sharing your thoughts with us. Each survey completed is another step towards providing you with an even better experience.

Thank you for helping us improve and for supporting our team's growth!

Warm regards,