Purpose

We use external metrics to measure and reward performance or those metrics tracked outside of Crewhu.  Once added to our system we can automate contests based on these metrics to keep the team focused on what is important for company success.

To learn more about automating contests based on external metrics click the link below:

Contest Automation using external metrics

External Metric Setup

1. Go to Setup > Gamification > External Metrics
   
   
2. Add a new external metric:
   
   
   
   
   
   1. Name: This name will identify the external metric and will also create an API token for those wanting to update contests through an API call
      
      
   2. Unit of measure: You have a choice of #, $ or % to measure your metric
      
      
   3. Order: Is a higher number better or a lower number better? You can create a metric based on something you want to increase such as tickets closed (higher is better) or based on something you want to avoid (such as reopened tickets).
      
      
   4. Description: The description will show in the contest and should include important details about the metric definition and why it is important.
      
      
   5. Launch and reward rules: By default, the day starts at 12 am.  In the above example, we have instructed any contest with this metric to launch and reward 8hrs after the default time which would be 8 am in the company's headquarter timezone.
      
      

Once the external metric is saved it will appear on the drop-down when creating a contest. 

The option to include metrics outside of Crewhu gives you the flexibility to create contests to include all teams and provide an equitable program across the organization that will increase employee engagement.