Introduction

Retention is just as important as acquisition—if not more. Even when your team is delivering great service, clients may not realize it unless you surface the results. With Crewhu, you have the tools to prove value, address concerns, and build long-term loyalty.

Whether you’re preparing for a QBR or simply keeping communication transparent, here’s how you can use your CSAT data to strengthen relationships and prevent churn.

Turn CSAT Feedback Into Loyalty and Long-Term Growth

1. Share Quarterly Reports by Customer 📊

Filter survey responses by customer and export reports from Crewhu. Show trends in satisfaction, recognize improvements, and address any red flags head-on.

Tip: Always share what actions have been taken for any negative feedback—it shows you care and listen.

2. Use Feedback Tags and Comments as Talking Points 💬

Go beyond the score. Dive into what customers are actually saying. What do they love? Where are their pain points?

Tags help you identify recurring issues and unspoken themes to guide conversations and improvements.

3. Reinforce Your Proactive Process ⚙️

Explain your follow-up system:

• Surveys sent on ticket close
• Real-time alerts to your team
• Fast responses to critical feedback
• Regular internal reviews to improve performance
  
  

Conclusion

Don’t just tell your clients you’re doing great—show them. Transparency, responsiveness, and continuous improvement are what keep customers around.

📚 Resources

• Report - CSAT Details
• How to Export the CSAT Survey History