Force a requirement to enter comments on a negative survey

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Jason Manteiga

• June 24, 2024 17:11

Can you please add the ability to require a comment be entered when a client chooses a negative survey option

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• Official comment

  

  Francesca Roig

  • October 24, 2024 19:51

  I'm closing this request to center all votes in the already existing community post.
  Please put in your vote there to be accounted for.
  LINK: https://get-help-tnt.crewhu.com/hc/en-us/community/posts/18826100328851-Feedback-Comments

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  Tricia Hannan

  • June 27, 2024 16:23

  This feature would be amazing!  We have had some cases were the client accidentally made the wrong selection.  Having to enter a comment for a negative survey would force them to confirm they selected the correct response

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  Melissa Barry

  • June 27, 2024 16:25

  This would be so helpful. We have a lot of false positives where someone accidentally hit the bad button. Forcing a comment would cut this down.

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  Amber Swortfiguer

  • June 27, 2024 22:48

  Would LOVE this feature to be added in. We have so often had the issue where someone hits the "bad" by accident or because their company email doesn't allow the "Faces" to come up so they just have to guess which one is a good feedback! 

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