Possibilty to re-send NPS survey emails or send the survey link manuallyGathering Feedback
Some customers state that they never get the NPS emails or just never respond. So the idea is to re-send them again in a more direct email, as a way to get a survey link for the customer that can send out so they can respond to it. Also, if can get the “Owner” CC or BCCd on the emails so that they can forward a copy if they say that they never get them.
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