The conversion report currently is counting all closed tickets, even if we are not sending a survey out. We intentionally are not sending out surveys in specific cases (For example: alert tickets from our RMM tool that aren’t client facing).
We understand that the reason it is counting the tickets is because of the escalation status. It would be great to be able to exclude tickets from being counted as closed based on the status we set instead of the SLA escalation status. Maybe a filter on the report would work?
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