Stephen Spiegel
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Activity overview
Latest activity by Stephen Spiegel-
Stephen Spiegel created an article,
Connectwise Integration: Helpdesk Metrics to Improve Customer Satisfaction
_ What plan do we have? Summary What is it? Why does this matter? Metric Categories Ticket Completeness Ticket SLA Ticket Escalation How Does It Work? Selecting Service boards Creating a Cont...
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Stephen Spiegel created an article,
How to give peer recognition
Summary Video What is peer recognition? How do you give peer recognition? What happens when you give a badge? Do I have to log in? How to give a badge (01:27) What is peer recognition? It ...
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Stephen Spiegel created an article,
Survey Templates that get Results
2 simple survey template examples that get results Below are some examples of best practice templates to follow that get great results. You might be surprised because they are so simple, but s...
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Stephen Spiegel created an article,
Report - CSAT Details
_ Summary Requirements How to Get There Filters CSAT Detail Groups Locations, internal teams & employees Customer Tags Save Filter / Schedule - Requirements - Survey feature active and impl...
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Stephen Spiegel created an article,
BrightGauge Integration - Open API
BrightGauge (BG) Integration Once an API key is created, other applications can request your Crewhu survey data to create Dashboards and reports. To learn more about the data that Crewhu passes, c...
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Stephen Spiegel created an article,
How to activate my user account
My Account Activation Your Crewhu user account setup will be done by your Crewhu admin. Once your Crewhu admin creates your user account, your admin has the option to send you an email to activat...
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Stephen Spiegel created an article,
What are Crewhu bucks & how to earn them
Crewhu bucks Crewhu bucks are the currency used in Crewhu that you earn and can be redeemed for prizes in the store. Requirements The features that are described below are controlled by your Cre...
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Stephen Spiegel created an article,
Can I see my client feedback?
- Summary How to see your surveys (video) Requirements How much history can I see? What are the filters "reviewed", "not reviewed" and "all"? What does the survey history feed show? - How to see...
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Stephen Spiegel created an article,
My Crewhu bucks have not updated?
How Crewhu bucks are updated Crewhu bucks are updated automatically whenever you are awarded bucks. When logged in If you are logged in Crewhu when you are awarded Crewhu bucks you will see the ...
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Stephen Spiegel created an article,
Survey Options (who gets credit)
Which employee to credit on resolved surveys? Our REST integrations (ConnectWise, Autotask, and Zendesk) have 3 options to credit employees for resolved surveys based on how you run your MSP. We...