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Stephen Spiegel

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  • External Metrics: Contest Automation using scheduled emails

    Requirements You will need the permissions to access the following: Contest Settings - Settings > Contests External Metrics - Setup > External Metrics Contest management - Operations > Contests (...

  • Microsoft Teams Integration Setup - Adding the app manually

    Requirements Admin access to your Microsoft Teams account Crewhu Pro plan If you were not able to add Crewhu automatically in MS Teams, in accordance with this article, you have to add Crewhu app...

  • Badge Settings

    Purpose The purpose of this article is to help administrators understand the different configuration settings that will help govern an employee recognition badge program. Badge Levels & Default Val...

  • IT Glue Integration

    Summary Requirements Integration Active Integration 1. Documentation Engagement Internal Score  2. Custom Documentation Engagement Score 3. Contest using a Documentation Score Leaderboard - R...

  • Default Scores for Contests

    - Summary What are Scores 3 Default Scores Customer Experience Score Crewhu Score Documentation Engagement FAQs - What are Scores The scores in Crewhu can use a combination of metrics an sour...

  • Management Dashboard

    Summary Requirements How it Works Profiles and Scopes Dashboard Filters  Dashboard Widgets  Employee Engagement Widget CSAT Widget Crewhu Bucks Detail Employee Stats - Requirements By defaul...

  • Connectwise Integration: Helpdesk Metrics to Improve Customer Satisfaction

    _ What plan do we have? Summary What is it? Why does this matter? Metric Categories Ticket Completeness Ticket SLA Ticket Escalation How Does It Work? Selecting Service boards Creating a Cont...

  • Report - CSAT Details

    _ Summary Requirements How to Get There Filters CSAT Detail Groups Save Filter / Schedule - Requirements - Survey feature active and implemented to collect data; - Have access to the Reports > C...

  • Gamification: SMART Contests

    _ Summary SMART Contests How to Create it Contest Types - SMART Contests Our contests are based on SMART goals which are the foundation of a successful contest program.  SMART goals will help...

  • Connectwise Integration - REST API

    _ Summary Requirements 4 Steps to activate the integration 1st - Creating a role ID and set permissions 2nd - Creating an API member called Crewhu 3rd - Generating the public and private keys 4th...