Stephen Spiegel
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Report - CSAT Details
_ Summary Requirements How to Get There Filters CSAT Detail Groups Locations, internal teams & employees Customer Tags Save Filter / Schedule - Requirements - Survey feature active and impl...
Profile Scope & Permissions
__ Profiles To manage your profiles go to Organization > Profiles and then click on the profile you want to manage. __ Profile Scope The scope determines which data you have access to. There a...
Microsoft Teams Integration
What plan do we have? _ Summary Add Crewhu app to Teams Set posts and channels Give Badge Types of posts Survey badges Recognition badges Automated badges Café messages Positive/Neutral/Negativ...
Gamification: SMART Contests
_ Summary SMART Contests How to Create it Contest Types - SMART Contests Our contests are based on SMART goals which are the foundation of a successful contest program. SMART goals will he...
IT Glue Integration
Summary Requirements Integration Activate Integration 1. Documentation Engagement Internal Score 2. Custom Documentation Engagement Score 3. Contest using a Documentation Score Leaderboard ...
How to give peer recognition
Summary Video What is peer recognition? How do you give peer recognition? What happens when you give a badge? Do I have to log in? How to give a badge (01:27) What is peer recognition? It ...
External Metrics: Gamify any metric and automate it using scheduled emails
_ Summary What it is How it Works Create the External Metric Create the Contest How to set Scheduled Emails Configure Contest Settings Get the contest's email Paste the email address into...
Default Scores for Contests
- Summary What are Scores 3 Default Scores Customer Experience Score Crewhu Score Documentation Engagement FAQs - What are Scores The scores in Crewhu can use a combination of metrics an so...
Connectwise Integration - REST API
_ Summary Requirements 4 Steps to activate the integration 1st - Creating a role ID and set permissions 2nd - Creating an API member called Crewhu 3rd - Generating the public and private keys 4...
Setup Resolved, Reply, Signature Surveys
_ Summary This article will explain the difference between our 3 types of 1 click surveys and how to configure each survey type. The survey setup is found in Settings > CSAT Survey. Resolved Repl...