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Thiago Basso

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Activity overview

Latest activity by Thiago Basso
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    Thiago Basso created an article,

    CloudBlue Integration

    Summary What is it Custom Survey Snippet Adding the snippet into the email template - What is it CloudBlue is a PSA platform and this article has the purpose to explain how to use Crewhu surveys...

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    Thiago Basso commented,

    Official comment

    Hi Chris! We are happy to announce that we now have this feature! If you go to Reports > NPS Details, at the right, besides the existing information, you'll see now the Conversion Rate calculation:...

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    Thiago Basso commented,

    Hi Jason!  I appreciate it for sharing more details about your processes. When the ticket is canceled (not in a closed status) we don't consider it for the conversion. Your suggestion about your us...

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    Thiago Basso commented,

    Official comment

    Hi Jodine! Thanks for your suggestion. Your idea will be forwarded to our technical team and they will analyze it.  We don't have a deadline, but you will be notified of any updates. Thank you! 

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    Thiago Basso commented,

    Official comment

    Hi Rob! Thanks for your suggestion. Your idea will be forwarded to our technical team and they will analyze it.  We don't have a deadline, but you will be notified of any updates. Thank you! 

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    Thiago Basso commented,

    Official comment

    Hi Heather! Thanks for your suggestions. At the moment the site of the company is not being brought through Connectwise API. However, I'll be moving this request to our backlog. Have a nice day!

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    Thiago Basso commented,

    Official comment

    Hi Kish! Thanks for your suggestion. Your idea will be forwarded to our technical team and they will analyze it.  We don't have a deadline, but you will be notified of any updates. Thank you! 

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    Thiago Basso commented,

    Official comment

    Hi Raveen! Thanks for your suggestion. We will be moving it to our backlog. Have a nice day!  

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    Thiago Basso commented,

    Official comment

    Hi Troy and Jamie! Thanks for your suggestion. Your idea will be forwarded to our technical team and they will analyze it.  We don't have a deadline, but you will be notified of any updates. Thank ...

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    Thiago Basso commented,

    Official comment

    Hi David! Thanks for your suggestions. We are moving this idea to our backlog. Appreciate your understanding.