Jason Harlam

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Latest activity by Jason Harlam
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    Jason Harlam commented,

    We have moved alerts to a different board, however, there are still other cases when we don't send a survey out intentionally and would prefer that the ticket is not counted in the conversion repor...

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    Jason Harlam created a post,

    Conversion Rate - Exclude statuses

    Not planned

    The conversion report currently is counting all closed tickets, even if we are not sending a survey out.  We intentionally are not sending out surveys in specific cases (For example: alert tickets ...