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Fe Fernandes

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Latest activity by Fe Fernandes
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    Fe Fernandes created an article,

    Getting Started

    _ Setting up the account Add your users Profile Scope & Permissions Notifications _ Customer Satisfaction Survey Settings Connectwise REST Autotask REST Zendesk REST Kaseya BMS Office 365 (signatu...

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    Fe Fernandes created an article,

    Notifications by Profile & Scope

    _ Summary Why Are Notifications Important Default settings by profile Types of notifications Email Push Profile definition per message Notification Categories Badges Survey Contest Contest E...

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    Fe Fernandes created an article,

    BVoIP Integration: Helpdesk Call Metrics to Improve Customer Satisfaction

    _ What plan do we have? Summary Business Purpose Metrics Answered Calls (queue) Answered Calls (direct) Number of outbound calls per Employee / Team Number of inbound calls per Employee / Team ...

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    Fe Fernandes created an article,

    How to login using SSO - Single Sign-On

    - In order to access Crewhu's platform using Microsoft, follow the steps below: Access the platform using the address https://web.crewhu.com/#/login-sso to enable the "Sign In with Microsoft" opt...

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    Fe Fernandes created an article,

    Crewhu's Terms and Conditions

    _ Index DEFINITIONS FREE TRIAL PURCHASED SERVICES USE OF THE SERVICES NON-CREWHU PROVIDERS FEES AND PAYMENT FOR PURCHASED SERVICES PROPRIETARY RIGHTS CONFIDENTIALITY WARRANTIES AND DISCLAIMERS MUT...

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    Fe Fernandes created an article,

    FAQ - Payment

    _ Summary This document attempts to answer the most common questions regarding billing, payment info and cancellation policy. Use the links below to refer directly to each section. If you do not fi...

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    Fe Fernandes created an article,

    CSAT Survey Settings

    Welcome to Crewhu! This article is to help you get started setting up your CSAT Surveys. Choose your integration partner from the list below to be redirected to the instructions:  Connectwise REST...

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    Fe Fernandes created an article,

    Power BI Integration - Open API

    _ PREMIUM INTEGRATIONWhat plan do we have? Summary This article will help you configure Power BI* as a premium integration using open API process. It covers the following topics: Authentication En...

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    Fe Fernandes created an article,

    Survey Writeback to Connectwise, Autotask or Zendesk

    Summary This article will show you how to enable the Writeback feature for your surveys, allowing you to view the latest Crewhu rating associated with the ticket, insert a link to the survey* from ...

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    Fe Fernandes created an article,

    Employee marked as UNKNOWN

    _ Summary This guide will demonstrate the reasons why employees are marked as UNKNOWN in surveys and how to adjust: Match ID with your PSA Connectwise (special cases) Autotask (special cases) A...