More Survey Response Options
Officially AnsweredHaving the option to select between 3-5 response options on CSAT surveys would allow more flexibility and the client more options to choose from.
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Official comment
Hey there!
At Crewhu, our 3-rating scale is based on behavioral science principles. By simplifying feedback into three clear options, it reduces decision fatigue—something research shows is a common barrier to engagement. This allows customers to provide feedback more easily and consistently.
Negative feedback is particularly valuable for driving improvement. It identifies specific areas where change is needed, which is essential for continuous growth, so anything that is less than great should be embraced as negative.
While we currently don’t plan to change the rating system, we suggest using NPS to gain a broader, more reflective view of customer sentiment, complementing the instant and transactional feedback from CSAT.Comment actions
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