Feedback Comments
Gathering Feedback
We will always act on any negative feedback we receive by contacting the end user directly. At least, we attempt to - however quite often, we then find ourselves somewhat ghosted, and so can not easily get to the bottom of why the end user gave us negative feedback. Sometimes, we may see we didn't hit the mark. But it's far more liekly we hit all SLAs, comms was good and the issue was resolved in a timely manner.
To that end, it would be really hand to be able to select a tick box that forced the end user to leave a comment when leaving feedback, so we have a hint as to why they are unhappy. I would like to see this as a tick box for all feedback options, so we could turn on forced comments for negative, but not necessarily for positive.
-
Official comment
Hey, James Dustin!
While we're gathering feedback for this feature there are some things we can try immediately to avoid those bot clicks.
Hit us up at support@crewhu.com, we'll help you fight the bots!Comment actions -
Victor Magan I saw you created a similar request, please upvote this existing topic to help it gain relevance.
-
Jason Manteiga I saw you created a similar request, please upvote this existing topic to help it gain relevance.
Tricia Hannan Melissa Barry Amber Swortfiguer if you can all vote in here we can have an accurate count of votes. -
Thank you for being so active, Tricia Hannan!! We're revamping the community so if you'd like to see the most recent news you can check it out here and sort by "recent activity".
There are actually some cool implementations released or in the works!
Please sign in to leave a comment.
Comments
11 comments