Ability to sync customer contact information from Chargebee

Gathering Feedback

Follow

Audra Vega

• May 18, 2022 16:55

Right now you have to manually upload companies. We are a SaaS company so customers can come and go. Our Chargebee account keeps track of these customers. Right now I would have to manually go into CrewHu and update the customer to inactive. This can quickly become time-consuming. I also dont want to have to just rely on the customer hitting the unsubscribe button if they dont wish to be included in the surveys. In my experience, this can lead to some unhappy reviews and emails from all ready churned customers. 

Having the ability to link to our side source like Chargebee and update customers in CrewHu as they are updated in Chargebee would help mitigate this issue. As well as reduce the amount of time I or my team would have to spend updating customers in CrewHu manually. 

2

• Official comment

  

  Thiago Basso

  • July 01, 2022 13:13

  Hi Audra! Thanks for your suggestion.

  Your integration request will be forwarded to our technical team and they will analyze it. 

  We don't have a deadline, but you will be notified of any updates.

  Thank you! 

  Comment actions Permalink

Please sign in to leave a comment.