CSAT AverageGathering Feedback
We would like to have the average of ALL surveys to be reflected in CSAT. Currently, the CSAT percentage reflects the "Great" or best surveys only, followed by the 3 ratings percentages. This is misleading, because not one person I have showed the report to thought that specific stat was anything other than the average. IF the stats for best of the three surveys are the exact same as the CSAT%, why show that information twice?
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