CSAT Average

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Amber Henderson

• June 30, 2022 16:50
• Edited

We would like to have the average of ALL surveys to be reflected in CSAT. Currently, the CSAT percentage reflects the "Great" or best surveys only, followed by the 3 ratings percentages. This is misleading, because not one person I have showed the report to thought that specific stat was anything other than the average. IF the stats for best of the three surveys are the exact same as the CSAT%, why show that information twice?

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  Thiago Basso

  • July 01, 2022 12:53

  Hi Amber! Thanks for sharing your suggestion.

   

  Could you please describe how you would like the calculation of the CSAT to be?

   

  Thanks in advance.

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  Amber Henderson

  • July 01, 2022 13:39

  Would like the average of all three ratings: "Great", "OK", and "Bad". 

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