Articles in this section

Enhancing Your Brand and Conversion Rate with Customized CSAT Images

Avatar
ThaĂ­s Abella
  • Updated
Follow

Summary

 

Introduction

Unlocking the potential of customized CSAT faces within your platform is not just about adding a touch of personalization—it's about leveraging a powerful tool to strengthen your brand's identity and drive meaningful engagement. In this quick guide, we will walk you through the seamless process of using customized CSAT faces within your platform, while highlighting the numerous benefits that come with this strategy.

EnergyMotivationGIF.gif

Benefits of Customization

Customizing CSAT emojis offers several benefits for your marketing and support efforts:

  • Brand Alignment: Strengthen brand recognition and consistency by aligning CSAT surveys with your visual identity.
  • Seasonal Relevance: Capitalize on seasonal themes to make surveys more engaging and relevant, prompting increased participation.
  • Emotional Connection: Expressive images enable customers to convey nuanced emotions accurately, leading to more insightful feedback.
  • Enhanced Feedback Quality: When customers feel valued and understood, they are more inclined to provide detailed feedback, empowering your team with actionable insights

 

Unlocking Seasonal Engagement

At Crewhu, we understand the importance of staying relevant and engaging with your audience throughout the year. That's why we are excited to offer seasonal custom images exclusively to our clients, enhancing your CSAT surveys with timely and vibrant visuals that resonate with your customers.

Imagine seamlessly integrating festive themes like Halloween, Christmas, or summer vibes into your CSAT images. With Crewhu's seasonal custom images, you have access to a library of captivating visuals that capture the essence of each season or event. This not only adds a delightful touch to your surveys but also creates a memorable experience for your customers.

 

The Halloween Effect 🎃 

In October 2022, companies that switched to the Halloween-themed CSAT emojis reported a remarkable 8% increase in the quantity of feedback received. This unique and playful approach grabbed customers' attention and encouraged them to participate in the survey, providing valuable insights while keeping the Halloween spirit alive.

OrangeSuccessGIF.gif

How to use Customized CSAT Images

Customizing your CSAT emojis is incredibly straightforward and hassle-free. With just a few clicks in your CSAT Settings at Crewhu—you can transform your survey snippets instantly, without the need for constant updates or modifications on your PSA.

Navigate to the Settings > Surveys> CSAT. Within the CSAT customization menu, select the 'Rating Type'. This is where you can make adjustments to the images used for different survey responses: good, neutral, and bad.

 

 

Note : No need to update anything at your PSA! The Surveys image are automatically changed after adjusting the settings in Crewhu.

 

 

Related articles

Comments

0 comments

Please sign in to leave a comment.