Stephen Spiegel
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Connectwise Integration: Helpdesk Metrics to Improve Customer Satisfaction
_ What plan do we have? Summary What is it? Why does this matter? Metric Categories Ticket Completeness Ticket SLA Ticket Escalation How Does It Work? Selecting Service boards Creating a Cont...
How to give peer recognition
Summary Video What is peer recognition? How do you give peer recognition? What happens when you give a badge? Do I have to log in? How to give a badge (01:27) What is peer recognition? It ...
Report - CSAT Details
_ Summary Requirements How to Get There Filters CSAT Detail Groups Locations, internal teams & employees Customer Tags Save Filter / Schedule - Requirements - Survey feature active and impl...
How to activate my user account
My Account Activation Your Crewhu user account setup will be done by your Crewhu admin. Once your Crewhu admin creates your user account, your admin has the option to send you an email to activat...
What are Crewhu bucks & how to earn them
Crewhu bucks Crewhu bucks are the currency used in Crewhu that you earn and can be redeemed for prizes in the store. Requirements The features that are described below are controlled by your Cre...
Can I see my client feedback?
- Summary How to see your surveys (video) Requirements How much history can I see? What are the filters "reviewed", "not reviewed" and "all"? What does the survey history feed show? - How to see...
My Crewhu bucks have not updated?
How Crewhu bucks are updated Crewhu bucks are updated automatically whenever you are awarded bucks. When logged in If you are logged in Crewhu when you are awarded Crewhu bucks you will see the ...
Management Dashboard
Summary Requirements How it Works Profiles and Scopes Dashboard Filters Dashboard Widgets Employee Engagement Widget CSAT Widget Crewhu Bucks Detail Employee Stats - Requirements By defaul...
Profile Scope & Permissions
__ Profiles To manage your profiles go to Organization > Profiles and then click on the profile you want to manage. __ Profile Scope The scope determines which data you have access to. There a...
Microsoft Teams: How to set up your user and give Badges
How to activate your Crewhu account with MS Teams Once your Crewhu administrator activates the integration you will get a message in MS Teams Channel where the integration was made and you will ...