FAQ

• FAQ - Payment

Profiles, Permissions and Notifications

• Profile Scope & Permissions
• Notifications by Profile & Scope
• Notifications - Management and Details
• Profiles- Defaults, Assign, scope & more

Integrations

• Connectwise Integration - REST API
• Autotask SOAP Integration
• CSAT Survey Settings
• Microsoft Teams Integration
• Zendesk REST integration
• Bright Gauge Integration - Open API

See all 16 articles

Setup

• Add your crew
• Employee Onboarding

Surveys

• Configure CSAT Survey Settings
• Custom Surveys Settings
• NPS Surveys
• Writeback Survey
• Setup Resolved, Reply, Signature Surveys
• 1 Click Survey Landing Page

See all 17 articles

Employee Recognition Badges

• Automated Birthday and Anniversary Badges
• Automated Engagement Notifications
• Badge Settings Explained

Gamification

• Create SMART Contests
• What are Crewhu Metrics?
• BVoIP Integration: Helpdesk Call Metrics to Improve Customer Satisfaction
• Connectwise Integration: Helpdesk Metrics to Improve Customer Satisfaction
• Automated Custom Metrics: how to create automated contests using metrics important to your business
• Scores- Keep Your Crew Engaged

See all 11 articles

Reports

• CSAT Detail Report Groups

Dashboard

• Big Screen Dashboards- CSAT
• Management Dashboard Explained

Legal Stuff

• Crewhu's Terms and Conditions
• Crewhu's Privacy Policy
• Crewhu's GDPR Statement