Tim Campbell
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Allow CSAT to be attributed to TIcket Owner (CW) when tickets are closed.
Currently, its on the person that closes the ticket (so if Dispatch closes it the last engineer doesnt get credit, dispatch does) OR everyone who has a time entry in the ticket gets credit.
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Average Resolution Time needs to be a decimal
Not plannedCurrently, average resolution time is only an integer (in hours). This needs to be a decimal to be able to have an ART that is less than 1 hour. Best in Class ART is 0.50 hours. So the best you can...