_
Summary
This document attempts to answer the most common questions regarding billing, payment info and cancellation policy. Use the links below to refer directly to each section.
If you do not find what you are looking for, contact us at support@crewhu.com.
_
Free trial
CrewHu offers a 14 days trial period for sign-ups through our website.
No payment information is required within this period, and even after providing the payment information you will only be charged after the end of the period.
Note:
Adding payment details during the trial unlocks free premium services, such as 1-on-1 web calls with our Onboarding team.
In the sign-up form, you can choose the plan and term for your subscription.
While on trial, to verify the final date of your trial, to change the plan and term and/or to add your payment info, access the "What's Up!" menu, select "Company Profile" and go to the "Payment Info" tab:
Note:
> Click to refer to the Terms and Conditions agreed on at the sing up.
> If the free trial expires without payment, the users will lose access to their accounts.
> After your first payment, contact our Support team if you need to change the plan or term.
_
Payment Info
Go to "What's Up!" menu, select "Company Profile" and choose the "Payment Info" tab to refer to the following information:
- Labels in RED are read-only;
- Labels in BLUE are editable;
1 - Company Name
2 - Sign Up Date
3 - Company Time Zone
4 - Active Plan and Term - Displays the current plan and term of the subscription. (Click here to learn more)
5 - Billing e-mail - Displays the email address that receives the receipts regarding the charges. (Click here to learn more)
6 - Purchase Order Number - Use it to indicate a PO number. (Click here to learn more)
7 - Card - Displays the current credit card flag and its 4 last digits. (Click here to learn more)
8 - Next Billing - Summary of the next billing activity. (Click here to learn more)
9 - Renewal Date (displayed only for annual subscriptions) - MM/DD/YYYY of the day after the end of the subscription.
_
Plan and Term
Crewhu has three plans available for new customers: Standard, Pro and BadAss.
There are legacy plans still on activity that receive updates of all improvements regarding the pre-existing features but are no longer available for acquisition. New features releases are exclusively for the plans currently on the market.
On our Pricing page is possible to consult the details of the 3 plans.
Use the slider to select the user band, the "Billed Monthly"/"Billed Annually" buttons to select the term and refer to the related price and features of each plan right below:
Contact our Account Management Team to learn more about the plans or submit a request to change plan and term to support@crewhu.com.
Click here for an overview of all the fields of the Payment Info page.
_
Billing email
By default, the email displayed will be the one that created the account. This field is editable and it is possible to add addresses from non Crewhu users.
Note:
To add multiple email addresses, submit a request to support@crewhu.com for analyses.
Click here for an overview of all the fields of the Payment Info page.
_
PO Number
Use this field to indicate a purchase order number to be displayed in the receipt description.
Example:
This would add the following code to the end of the description: PO#HD20200618.001
Click here for an overview of all the fields of the Payment Info page.
_
Credit card number
The field displays the current credit card number. The "Change Card" button opens a pop-up to insert CC number, expiration date, card verification code and a mobile phone number, similar to the one shown below:
If you wish to verify the credit card number of previous charged, click to check the Payment History.
Click here for an overview of all the fields of the Payment Info page.
_
Next billing
This field displays a summary of the next charge. The billing cycle is a monthly period even for annual subscriptions, which in this case, if no plan or band upgrade are observed for the last period, the amount will display a $0.
- Date: MM/DD/YYYY of the beginning of the next billing cycle
- Amount: US$ amount to be charged
- Employees: #of active users for the period of reference
- Description: Information displayed in the receipt showing plan & term & bandwidth & from/to date of the subscription & PO number.
Example: Crewhu BadAss monthly subscription up to 40 users from 6/18/2020 to 7/17/2021|PO#HD20200518.001
Click here for an overview of all the fields of the Payment Info page.
_
Payment History
Our billing process is scheduled to run automatically every day at 9 AM UTC and charge the invoices generated at 4 PM UTC.
Important:
Crewhu reserves the right to, at any time, and at our sole discretion, modify the time or postpone the date of these processes, and not provide notice, to accommodate holidays, server maintenance and/or team availability.
The Payment History is listed at the bottom of the page:
1 - Date & Charged: These columns display, respectively, date and time of the invoice generation and the actual charge on the credit card, on your timezone.
2 - Plan: Plan at the moment of the charge.
3 - Description: Information displayed in the receipt showing plan & term & bandwidth & from/to date of the subscription & PO number.
4 - $Total: Amount charged.
5 - Status: Paid - charge processed successfully / Pending - Invoice generated but not charged / Cancelled - Invoice generated but cancelled before the charge, or cancelled after payment and refunded.
6 - Details: Displays the flag and last 4 digits of the credit card charged.
7 - Users: Displays the #of active users for the period of reference. The "i" icon opens a pop-up with a list of the users.
8 - Receipt: The doc icon opens a new tab with the receipt generated on Stripe.
_
User bandwidth
Refer to our Pricing page to verify the Plan prices by bandwidth.
Crewhu considers the number of users profiles with active status, for longer than 24h, within the previous period, to calculate the next charge.
We suggest referencing to the next billing date when adding new profiles if you wish to prevent going over the bandwidth.
Note:
Submit a request to support@crewhu.com if you have doubts or need assistance calculating the best date to add new users.
_
Receipts
When a charge is processed successfully a receipt is generated in Stripe and sent to the billing email. The links to the receipt stay available for future reference on the Payment History. See below an example of the information it displays:
_
Cancellation Policy
Our cancellation policy requires 30 days notice.
Monthly subscriptions: The account will be charged with any payment programmed for the period and will be officially closed on the day after the end of that billing cycle.
Annually subscriptions: If the solicitation is submitted under 30 days before the renewal date, the account will be charged with the equivalent monthly payment for the next period and will be officially closed on the day after the end of that billing cycle.
Click to refer to the Terms and Conditions agreed on at the sign-up.
To request the cancellation of your account, contact us at support@crewhu.com.
Comments
0 comments
Please sign in to leave a comment.