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Summary
This guide answers the most common questions about billing, payment info, and our cancellation policy. Use the links below to jump straight to what you need.
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Payment Info
Click your profile picture in the top-right corner, then select "Company Profile," and choose the "Payment Info" tab to refer to the following information:
- Labels in RED are read-only;
- Labels in BLUE are editable;
1 - Company Name
2 - Crewhu ID
3 - Sign Up Date
4 - Company Time Zone
5 - Active Plan and Term - Displays the current plan and term of the subscription.
6 - Billing e-mail - Displays the email address that receives the receipts regarding the charges.
7 - Purchase Order Number - Use it to indicate a PO number.
8 - Subscription Card - Displays the current credit card flag and its 4 last digits.
9 - Next Billing - Summary of the next billing activity.
10 - Renewal Date (displayed only for annual subscriptions) - MM/DD/YYYY of the day after the end of the subscription.
Keep in mind that only admins can access this page.
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Plan and Term
Crewhu has four plans available: Listen, Listen+, Recognize and Grow.
Some accounts remain on legacy plans that predate this lineup. Legacy plans keep receiving updates to their existing features but are no longer available for new acquisition — new feature releases are exclusive to the current plans.
On our Pricing page you can consult the details of all plans.
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Billing Email
By default, the email displayed will be the one that created the account. This field is editable, and it is possible to add addresses from non-Crewhu users.
Note:
To add multiple email addresses, submit a request to support@crewhu.com for analyses.
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Purchase Order Number
Use this field to indicate a purchase order number to be displayed in the receipt description.
Example:
This would add the following code to the end of the description: PO#HD20200618.001
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Credit Card Number
The field displays the current credit card number. The "Change Card" button opens a pop-up to insert CC number, expiration date, and card verification code, similar to the one shown below:
If you wish to verify the credit card number of a previous charge, click to check the Payment History.
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Next Billing
This field displays a summary of the next charge. The billing cycle is a monthly period even for annual subscriptions, which in this case, if no plan or band upgrade are observed for the last period, the amount will display a $0. The cycle falls on the same day of the month as the start date of your subscription — for example, a subscription starting on 4/30 has its billing cycle on the 30th of every month.
- Date: MM/DD/YYYY of the beginning of the next billing cycle
- Amount: US$ amount to be charged
- Employees: #of active users for the period of reference
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Description: Information displayed in the receipt showing plan & term & bandwidth & from/to date of the subscription & PO number.
Example: Crewhu Grow monthly subscription up to 40 users from 6/18/2027 to 7/17/2028|PO#HD20270518.001
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Payment History
The billing process runs automatically every day at 9 AM UTC, and the invoices it generates are charged at 4 PM UTC
Important:
Crewhu reserves the right to modify the time or postpone these processes without notice to accommodate holidays, server maintenance, or team availability.
The Payment History is listed at the bottom of the page:
1 - Date & Charged: These columns display, respectively, the date and time of the invoice generation and the actual charge on the credit card in your timezone.
2 - Plan: Plan at the moment of the charge.
3 - Description: Information displayed in the receipt showing the plan & term & bandwidth & from/to date of the subscription & PO number.
4 - $Total: Amount charged.
5 - Status: Paid - Charge processed successfully / Pending - Invoice generated but not charged / Cancelled - Invoice generated but cancelled before the charge, or cancelled after payment and refunded.
6 - Details: Displays the flag and last 4 digits of the credit card charged.
7 - Users: Displays the #of active users for the period of reference. The "i" icon opens a pop-up with a list of the users.
8 - Receipt: The doc icon opens a new tab with the receipt generated on Stripe.
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User Bandwidth
Refer to our Pricing page to verify the plan prices by bandwidth.
Only user profiles with active status are counted. Inactive and removed profiles are not counted for the subscription bandwidth.
Monthly subscriptions: Crewhu considers the number of user profiles with active status, for longer than 24h, within the previous period to calculate the next charge.
Annual subscriptions: the billing cycle still runs monthly (see Next billing). On each monthly anniversary, Crewhu compares the active user count at that moment against the contracted band. If the count is above the band, the difference is charged on a pro-rated basis for the months remaining in the term — this can happen mid-term, independent of the annual renewal date.
We suggest referencing the next billing date when adding new profiles if you wish to prevent going over the bandwidth.
Note:
Submit a request to support@crewhu.com if you have doubts or need assistance calculating the best date to add new users.
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Receipts
When a charge is processed successfully, a receipt is generated in Stripe and sent to the billing email. The links to the receipt stay available for future reference on the Payment History. See below an example of the information it displays:
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Cancellation Policy
Our cancellation policy requires a 30 days' notice.
Monthly subscriptions: The account will be charged with any payment programmed for the period and will be officially closed on the day after the end of that billing cycle.
Annual subscriptions: If the solicitation is submitted under 30 days before the renewal date, the account will be charged with the equivalent monthly payment for the next period and will be officially closed on the day after the end of that billing cycle.
Click to refer to the Terms and Conditions agreed on at the sign-up.
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