Summary

• Introduction
• How to Set Up Prize Automation
  • How to Activate the Prizes
• How to Redeem the Prizes
• Credit Card Management

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Introduction

Prize Automation lets your employees redeem digital gift cards directly from the Crewhu prize store, using the Crewhu Bucks they earn from survey ratings, badges, and contest wins. Crewhu purchases and delivers each prize by email automatically, so admins don't need to buy or send anything.

Automated prizes appear alongside any manual prizes you already offer, so you can use both at the same time. To learn more about manual prizes, see How to manage Crewhu Manual Prizes.

Note:
This feature is available for Badass, Recognize or Grow plans. To upgrade, contact your Account Manager or our support team.

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How to Set Up Prize Automation

Setting up Prize Automation takes about 5 minutes:

1. Enable the feature and add a credit card for prize payments.
2. Select your currency/location.
3. Activate the prizes you want to offer.

Once prizes are active, your employees can start redeeming them. Review the redemption rules below before announcing the feature to your team.

Note:
The automated store and rewards are available for several countries. If your currency/location is not available, please contact our support team and we will check if it is possible to add it.

To start, locate the Recognition > Prizes menu on the left side of the screen. There, enable the Prize Automation feature and input your credit card and currency/location information.

Your prize catalog only shows the rewards available for the currency/location you select. Once an automated prize has been redeemed, the currency/location can't be changed. To add one that isn't listed, or to offer prizes in more than one currency/location, contact our support team. For multi-location setups, see How to Set Up Prizes by Location.

Important:
You'll need to add a credit card for prize payments even if you already have one on file for your subscription. This can be a different card. A 5% processing fee is added to each redemption. For example, if an employee redeems a $10 gift card, $10.50 is charged to the card. Keep in mind automated gift cards are not refundable.

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How to Activate the Prizes

All automated prizes start as Inactive. 

You can open a prize and activate it individually or activate several at once. To do that, select the checkboxes next to the prizes, open the Actions dropdown, and choose Mark as Active. For more on bulk actions, see How to Set Location and Activate New Prizes.

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How to Redeem the Prizes

Automated prizes are redeemed the same way as manual prizes and appear in the same store. For the full employee walkthrough, see Crewhu Hub - Prize Store.

Redemption Rules:

• Redemptions become available 30 days after your first subscription payment.
• Each employee can redeem one automated prize per day, one at a time.
• Automated gift cards are non-refundable once redeemed.

Important:
Check your spam folder if you did not receive your prize in your mailbox. Depending on the firewall settings of your company, the prize can be sent directly to your spam folder. If you still do not see it, contact support at support@crewhu.com.

If a prize payment fails, the employee sees an error message. The message comes from the card issuer and explains why the charge was declined. 

To fix it, go to Prizes History and filter by Failed or All. Then, click on the Failed transaction:

Click Try Again if the issue has been resolved with your bank, or Change Card to use a different card.

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Credit Card Management

To change the card used for prize payments, go to Company Profile > Prizes Info. This card can be different from the one used for your subscription.

In the Prizes tab at the bottom of the same page, you can review prize transactions, download receipts, and check your bonus balance.