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Summary

• What are Scores
• 3 Default Scores
  • Customer Experience Score
  • Crewhu Score
  • Documentation Engagement
• FAQs

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What are Scores

The scores in Crewhu can use a combination of metrics an sources, based on weights or formulas, in order to create the contests. 

Note:
Refer to this article to know more about Contests.

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3 Default Scores

1. Customer Experience Score
2. Crewhu Score
3. Documentation Engagement

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Customer Experience Score 

Measures both quality and quantity of survey responses.  It is good to set a Customer Experience Score contest or measure based on position and/or team.

1. Love Rating - Every Love rating received will add 10 points to the score
   
   
2. Good Rating - Every Good rating received will add 0 points to the score

3. Bad Rating - Every Bad rating received will add -10 points to the score

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Crewhu Score

Measures both employee engagement and performance.  This score is generally used to create an Employee of the Month, MVP contest, or as a performance metric.  Read the blog to learn more:

Employee of the Month- 3 Best Practices

1. Badges Given - Every badge given will add 5 points to the score.
2. Peer badges received - Every peer badge received will add 20 points to the score.
3. Goals Achieved- Every contest goal achieved will add 25 ponints to the score (you do not have to win a contest to achieve the goal).
4. Contest Won - Every contest won will add 50 points to the score.
5. Unique Badges received - Every unique badge received over the course of the month will add 20 points to the score.
6. Unique users that awarded a badge - Every unique user that awards you a badge will add 25 points to the score.
7. Manager Badges Received- Every manager badge received adds 50 points to the score.

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Documentation Engagement 

Measures documentation engagement.  This score can be used for contests for your Crew that you want to engage with documentation activities such as creating, updating, and viewing.

Note:
Pro feature that will require IT Glue integration.

1. Documents Created - every document created will add 10 points to the score
2. Documents Updated - every document updated will add 5 points to the score
3. Documents Viewed - every document viewed will add 1 point to the score

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FAQs

Q: Can I redeem points I receive from my score for prizes at the store?

A: No. Crewhu bucks are the only currency that can be redeemed at the store.  Scores are a performance measure.  If they are attached to a contest the winner(s) will receive Crewhu bucks that they can redeem at the store.

Q: Can I create a custom score?

A: Yes you can.  You can create a custom score based on any of the available automated metrics in Crewhu and customize the multipliers.

• Jump to what you need
• What are Scores
• 3 Default Scores
  • Customer Experience Score
  • Crewhu Score
  • Documentation Engagement
• FAQs