Reputation Management – asking for online reviews after a positive rating

Crewhu Plans

Business Purposes:

To increase the number of online reviews (i.e Google, Facebook) or any other channel that is important to your company. Use Crewhu to ask happy clients to share their amazing experiences. Improve your online reputation and increase your Search Engine Optimization (SEO). Drive more traffic to your marketing website.

New Release- check out our Automated Public Testimonial Feed to help with SEO

Functionalities: Create a landing page to ask happy clients to leave an online review after a positive survey rating. Customize your message and your links (icons) to increase the conversion rate. Choose the channels from the Crewhu list or add other online review channels. Choose a featured channel to get more reviews on a specific web page.

Step-by-step

Go to Settings > Survey and check the Online Reviews box, as in the image below:

Copy and paste Your online links (at least one of them). You can choose a Featured channel.

In the example below, G2 was chosen as featured, meaning that we prefer customers to review our services through this channel. 

If you need to include another channel that is not listed, click on Add, upload an image, the name, the online reviews link, and mark it as featured if necessary. The recommended image size to upload is: width = 100px; height = 100px.

Best Practice
For higher conversion rates on online reviews make sure that the links take the user straight to your reviews page so your clients don't have to take extra steps to find it. Check the article at the end of this page to see the instructions on how to create direct links to your Goole Reviews and Facebook Recommendation pages. 

In the Landing page workflow section, you can decide how often a request for review will be sent to your client. Select one of the following options from the drop-down menu: 

Always – the user sees a landing page with a request for an online review every time he gives a positive rating;

Do not show more than n positive ratings – set the frequency that the user will get the review request. In the example below, the system will wait for 5 positive ratings until it displays the next online review request:

Do not show more than n days/hours – adjust how many days or hours your client will go without seeing the online review request on your survey landing page. In the example below, the system will wait 5 days between each request for a review after a positive rating:

After choosing your settings, simply click on the Save button at the top of the page. Your reputation management landing page will look like the image below (G2 marked as Featured):

Best Practice:
Customize the landing page to align with your visual identity and to send your own message to your clients :)

Note:
When the client clicks on one of the buttons, the survey feedback will be copied to the clipboard to make it easy for them to paste that feedback on the chosen online review channel. 

Check out:

Reputation Management - Create direct links to your Google Reviews and Facebook Recommendation pages

For more information about surveys settings, click on the link below:

Setup Resolved, Reply, Signature Surveys

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